Introduction
Personal data means information relating to an identified or identifiable living person. UK data protection law, the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations are designed to protect your privacy and give you rights over how your personal data is used.
This policy is based on the privacy structure used by Regal Group NE Ltd and has been adapted for The Northern Resin Company, our website, and our current enquiry process.
Who We Are
The Northern Resin Company is a UK-based resin surfacing business covering the North East. The business is Part of the Regal Group.
For privacy questions, data requests, or complaints, contact us using the details at the end of this policy.
Personal Data We Collect
We only aim to collect the information needed to respond to enquiries, provide quotes, arrange surveys, deliver resin surfacing services, and manage our business records.
- Name, email address, telephone number, postcode, and project details submitted through the enquiry form.
- Information from calls, WhatsApp messages, emails, site survey notes, quotes, and project correspondence.
- Technical information such as IP address, browser details, device information, and website usage where this is collected by hosting, security, analytics, or form-processing services.
How We Use Your Data
We may use your personal data to:
- Respond to your enquiry and provide a no-obligation quote.
- Arrange calls, WhatsApp conversations, site surveys, or visits.
- Prepare, manage, and complete agreed work.
- Send service updates or relevant follow-up information.
- Keep accounting, guarantee, insurance, and legal records.
- Protect our website, business, customers, and legal rights.
Our lawful bases may include contract, legitimate interests, legal obligation, and consent where required. You can opt out of marketing contact at any time.
Quote Forms And Service Providers
When you submit the quote enquiry form, your form details are sent to us through Formspree. Formspree receives the information you submit and technical metadata needed to process and deliver the enquiry.
We require acceptance of this privacy policy before the form can be submitted so you know how your details will be handled.
Who We Share Data With
We do not sell or broker your personal data. We only share it where needed to provide our services, manage our business, protect our rights, or meet legal requirements.
- Website hosting, security, and infrastructure providers.
- Form-processing providers, including Formspree, where you submit a quote enquiry.
- Email, telephone, WhatsApp, and customer communication providers.
- Professional advisers, insurers, subcontractors, suppliers, or finance providers where needed to quote for or deliver a project.
- Regulators, courts, law enforcement agencies, or public authorities where we are required or authorised to do so by law.
- A prospective buyer or seller if our business or assets are ever transferred, so service continuity can be assessed and protected.
Cookies And Analytics
Cookies are small text files stored by a website or service on your device. This static website does not currently set non-essential analytics or advertising cookies itself. If we add non-essential cookies in the future, we will ask for consent where required by UK GDPR and PECR.
You can also control or block cookies through your browser settings. Some third-party services may use their own privacy and security controls when you interact with them.
Storage, Transfers And Security
We take reasonable steps to keep personal data secure and only keep it for as long as needed. Some service providers may process data outside the UK or EEA. Where that happens, we expect appropriate safeguards to be in place, such as adequacy arrangements or contractual protections.
No internet transmission or storage system can be guaranteed as fully secure, but we use reputable service providers and limit access to personal data to those who need it for business purposes.
Retention
Enquiry information is kept for as long as needed to respond to you and manage follow-up. If you become a customer, project and accounting records may be kept for up to seven years after the work ends where needed for tax, legal, insurance, guarantee, or business records.
Your Rights
While we hold or process your personal data, you have rights under UK data protection law. These rights are not absolute in every situation, but they include the ability to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase information where there is no lawful reason for us to keep it.
- Ask us to restrict or object to certain processing, including direct marketing.
- Ask for a copy of your data in a portable format where this applies.
- Withdraw consent at any time where we rely on consent to process your data.
We may need to confirm your identity before releasing personal data. This helps protect your information from being disclosed to someone else.
Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.